Terms of Service

1. Who we are

Plain English: Llord is run by Cohdit, a Queensland business.

Llord (“Llord”, “we”, “us”, “our”) is operated by Delon Leung trading as Cohdit (ABN 35 532 639 253), based in Queensland, Australia. These terms are an agreement between you and Delon Leung trading as Cohdit (ABN 35 532 639 253). They cover the Llord website, the tools on it (Rent Check, Yield Check, Maintenance, Lease Renewal and any tool we add), and the emails and documents those tools produce.

Tradespeople who register to receive work through Llord are bound by the separate Vendor Terms. Tenants who use a link a landlord sends them are not asked to accept these terms. Our Privacy Policy and the collection notice shown to tenants explain how their information is handled.

2. What Llord is — and is not

Plain English: A tool you drive. Not your agent, not your property manager, not a party to your lease or your tradie's job.

Llord helps landlords self-manage their residential rental properties. It gives you information, estimates and drafts, and carries out technical steps (like emailing a document) when you tell it to. Using Llord means you agree that:

• We are not appointed as your real estate agent or property manager, and we do not hold a real estate licence. We do not let property, find or select tenants, negotiate tenancy terms, collect rent, or hold bond or any other money on your behalf.
• We have no general authority to act for you or to bind you. Nothing Llord produces creates, changes or ends a tenancy, and nothing commits you to a tradesperson, until you have reviewed it, signed it where a signature is needed, and expressly authorised it.
• We are not a party to any tenancy agreement between you and your tenant, and we are not a party to any agreement or arrangement between you and a tradesperson. Those relationships are yours.
• Llord performs technical or automated actions only where you have specifically initiated or expressly approved them. Nothing that affects your tenancy — a notice, an agreement, a rent change, engaging a tradesperson — is sent or issued by a schedule, a rule, or an AI on its own. Some background jobs run daily to remind you (for example, about an open repair request) or to leave a draft waiting for you to review (for example, a lease renewal preview); those reminder and draft jobs email only you, and send nothing to your tenant or a tradesperson. A few things follow on from a click you already made, without asking you again at that moment: a request for quotes is your approval to offer the job to a matching tradesperson and, if they decline, do not respond in time, or you decline their price, to move it to the next matching tradesperson (section 9), and we then email the tradesperson who did not respond to say the job has moved on; once you have sent a tenancy agreement for signing and your tenant signs it, we email the signed agreement to you and your tenant; approving a tradesperson's price is your approval for the booking or scheduling email that follows to your tenant and the go-ahead that follows to the tradesperson, and for that tradesperson to then email your tenant their own job updates (on their way, job complete). AI Triage does not reply to your tenant: AI-written replies to tenants are currently switched off while we get legal advice (section 9). A safety message to your tenant still sends automatically when our emergency check or the AI flags a possible emergency. Its wording is fixed safety information, not written by AI (section 9). We record each notice, agreement and approval you send, and when.

If we ever propose functionality that would have Llord act for you more independently than this, we will change these terms first and tell you.

3. Who can use Llord

Plain English: Adults who own or are authorised to manage a Queensland rental. If an agent already manages it, their appointment comes first.

• You must be at least 18 and able to enter a contract.
• You must be the owner (lessor) of the property, or a person the owner has authorised to manage it, and you must have the right to provide any tenant or property information you enter.
• Existing agency appointments. If a real estate agent or property manager is currently appointed for the property, using Llord does not end, replace or override that appointment or any obligation or restriction it contains. Check the terms of that appointment before using Llord in connection with that property. We do not review your appointment and cannot tell you what it permits.
• Queensland only. Llord currently supports properties in Queensland. If your property is in another state or territory, the tool will tell you it cannot help and will not generate a document for it.

4. You make the decisions

Plain English: We prepare. You check, choose, sign and send.

For every tool, you remain responsible for:

• confirming the property, tenancy and tenant details are correct;
• choosing any proposed rent, renewal term or special term, and deciding whether to engage a tradesperson (no tradesperson is engaged and nothing is booked until you accept a quote);
• reviewing every notice, agreement or message before it is issued, signing it yourself where a signature is required, and expressly authorising it to be sent;
• serving documents in a way the law allows for your tenancy — see section 7 on electronic service; and
• complying with the tenancy law that applies to your tenancy — in Queensland, the Residential Tenancies and Rooming Accommodation Act 2008 (Qld).

Where Llord shows you a preview and a Send button, nothing is sent until you press it. Where a document needs your signature, we do not sign it for you.

How a tradesperson is put forward. When a matching tradesperson who has been accepted onto Llord is shown to you, they are chosen by fixed rules applied to recorded information; we do not vet or vouch for the quality or licensing of anyone's work, and no tradesperson is contacted until you have approved that step (later tradespeople under that same approval: section 9). Both rules start from the tradesperson's own service area: a tradesperson is only matched to a job if they have listed that property's postcode. We do not widen the search to nearby postcodes or to the rest of the state, so where nobody has listed your postcode for the job's trade we tell you that rather than put forward someone who may not be able to attend. The tradesperson shown with a maintenance assessment is then chosen by whether they have switched on their AI quoting assistant, then by the average of the on-time, completion and tenant-satisfaction rates we have recorded for them, and last by who was approved to join Llord earliest. Those rates are partly reported by the tradesperson (for example, marking a job complete), and a job that is declined, or that you move to a different tradesperson, is recorded as not completed. When you ask for quotes, or a job moves to the next tradesperson (section 9), it goes to whoever listed the property's postcode and was approved to join Llord earliest, except as follows. When you open a repair request before asking for quotes, you may be shown a preview estimate from one tradesperson's AI quoting assistant (section 9): the first tradesperson in that same order who has chosen to have their assistant's previews shown. If you then ask for quotes, the job goes to that tradesperson; if they are no longer available when you ask, the job goes to whoever the usual order picks, and we tell you so. Where no tradesperson registered for the job's trade is available, we may also list other tradespeople who cover the job's area but are registered for related or other trades, for you to browse: closest trade first, then nearest coverage, and within each group in the order described above. Whether to contact any of them is your choice.

5. Information, not advice

Plain English: General information and estimates. Not legal, financial, tax or trade advice. When it needs a professional, we'll say so.

Llord provides general information only. It does not provide legal advice. This is not legal or financial advice. Verify with a qualified professional.

Llord applies published rules (such as notice periods) that we keep in a curated rule set. It does not give personalised legal, financial, tax, or technical advice, and it does not decide your legal rights or obligations. In particular:

• A rules check tells you whether the information you gave us meets the rules we hold. It is not a legal opinion that a notice or agreement is valid or enforceable.
• A market rent figure is an estimate built from public data. It is not a valuation and not a recommendation.
• A maintenance assessment (urgency, likely cause, general obligations) is general guidance based on what the tenant reported. It is not a diagnosis or advice about your legal duties. It does not include a cost: we do not estimate what a repair should cost, and any price you see is a tradesperson's own.
• Information the AI extracts from a document you upload is a reading of that document. It is not a legal review of the document.

Where a matter turns on interpreting legislation or an agreement, involves a dispute, or otherwise needs professional judgment, get independent advice from a lawyer, accountant, or licensed tradesperson. Llord will point you to the Residential Tenancies Authority (RTA) or the Queensland Civil and Administrative Tribunal (QCAT) where that is the right next step.

6. What you tell us, and what we cannot verify

Plain English: We rely on your answers and can't check them. If you're not sure, we'll say what to check rather than guess.

• You are responsible for the accuracy and completeness of the information you provide. Our outputs depend on it.
• We do not verify your identity, your ownership of a property, your tenant's details, when rent was last increased, the type of your tenancy, whether your agreement contains a particular term, or whether your tenant has agreed to receive notices electronically. Where an output depends on one of these, we tell you it is based on information you supplied.
• If you tell us you don't know something the rules turn on, we will not describe the result as passing. We will tell you what to check and where.
• You must not enter information about another person that you are not entitled to share, and you must not upload recordings or messages obtained unlawfully.

7. Rent Check

Plain English: An estimate of market rent plus a rules check. You choose the rent, you serve the notice.

• Estimates. Market rent figures come from publicly available data (for example bond-lodgement statistics and listing data) and, where that data is thin, from an AI estimate that is labelled as such. They are estimates only, may be out of date, and may not reflect your property. Do not rely on them alone.
• The 12-month rule and your tenancy type. Rent generally cannot be increased within 12 months of the last increase for the premises, and different rules apply to an increase during a fixed-term or periodic agreement and to a higher rent under a new agreement. Rent Check asks you for these facts and applies the rules we hold; it cannot confirm the facts.
• Your decision. You select the proposed rent. Llord does not determine, recommend, or implement a rent increase.
• Electronic service. If you choose to email a notice, you confirm the tenant has agreed to receive notices electronically as Queensland tenancy law requires. If they have not, serve it by post or in person. Llord records that you made this confirmation; it cannot verify it. A notice is only recorded as sent after you press Send and the email is accepted for delivery.

8. Lease Renewal

Plain English: Prepares the renewal document from what you confirm. You check what the AI read, decide every term, and sign.

• The tool prepares a renewal document (in Queensland, the standard General Tenancy Agreement form) using details you confirm. You must review it, sign it where a landlord signature is required, and expressly authorise it before it is issued. The resulting agreement is between you and your tenant; Llord is not a party to it.
• If you upload an existing lease, the AI extracts details from it. You must check and confirm each extracted detail before it is used. Extraction is not a legal review of your lease.
• Special terms carried forward or entered by you are your terms. Llord does not draft bespoke legal terms and does not tell you whether a term is enforceable or consistent with the Act. Where a term needs interpretation, get legal advice before including it.
• Where a renewal includes a higher rent, the rent-increase rules in section 7 apply. Llord does not negotiate or agree terms with your tenant on your behalf; if your tenant counters or proposes a change through the lease link, we pass it to you and you decide.

9. Maintenance and tradespeople

Plain English: Tenants report; you decide; only then do tradespeople hear about it. Tradies are independent, and they pay us a fee — here's exactly what it is.

• Tenant reports. Your tenant reports an issue through a link you send. Llord may produce an AI assessment of urgency, likely cause, and general information about repair obligations. That assessment is general guidance based on the tenant's report — it is not a decision about your obligations. We do not estimate repair costs. We are not qualified to, so we no longer state a price or a price range of our own anywhere: a dollar figure you see for a repair always comes from a tradesperson on the platform, and where no tradesperson on the platform can take the job we tell you so and show you no figure at all. If you switch on AI Triage for a property, Llord's AI reads your tenant's maintenance emails for that property and triages and summarises them for you. It does not reply to your tenant: AI-written replies to tenants are currently switched off while we get legal advice.
• Emergencies. If anyone is in danger, or there is a gas leak, flooding, or a similar emergency, call 000 or the relevant emergency service. Do not wait for an assessment. Llord flags what looks urgent but you and your tenant are responsible for acting on real emergencies. When our emergency check, or the AI where AI Triage is on, flags a tenant's message as a possible emergency, Llord also emails your tenant fixed safety information (who to call) straight away. The AI decides only whether that email goes, never what it says. Our emergency check runs whether or not AI processing is switched on for the property.
• Preview estimates. When you open a repair request before asking for quotes, and you have agreed to AI processing and left Maintenance Autopilot's matching on, Llord may run one matching tradesperson's AI quoting assistant on the job (section 4) and show you its price as a preview estimate, labelled as not yet reviewed by that business. The assistant reads the job's category, urgency, suburb, postcode and description, with your tenant's name and the contact details we hold for them taken out and typed email addresses and phone numbers masked (other names typed into the description are not masked); it does not see photos. The tradesperson is not told about the job, and nothing is sent to them, until you ask for quotes. Their confirmed quote may differ. We do not do this for a request flagged as an emergency.
• Your approval comes first. No tradesperson is contacted about a job, sent job details, or engaged, until you have approved that step. When you ask for quotes, the job description and its photos — including photos your tenant emailed in — go to the matching tradesperson (section 4); if that tradesperson declines or does not respond in time, or you decline their price, we may offer the job to the next matching tradesperson under the same request. A tradesperson's quote may be prepared by their AI quoting assistant under their own settings (where you were shown a preview estimate, that estimate goes to them as their draft); either way it comes to you, and nothing is booked unless you accept it. Accepting a quote engages the tradesperson on the terms of their quote — that contract is between you and them. Once you have accepted a quote and the tradesperson has paid our fee, we give them the property address and your tenant's name and contact details so they can attend. You pay the tradesperson directly for the work; Llord does not take, hold or pass on that payment.
• Entry. Arranging a tradesperson through Llord does not itself satisfy the Queensland rules about entering the premises. Attend at a time the tenant has agreed, or give the entry notice the law requires. Llord will remind you, but the obligation is yours.
• Independent businesses. Tradespeople registered with Llord are independent contractors, not our employees or agents. We are not the contractor performing the work. We do not guarantee any tradesperson's workmanship, price, availability, licensing, insurance, or suitability, except to the extent we expressly state we have verified a specific matter. Ask the tradesperson for their licence and insurance details before work starts. Disputes about work or payment are between you and the tradesperson; we may help informally but we do not decide them.
• Our fee. Llord is free for landlords. When you accept a tradesperson's quote for a job we introduced, that tradesperson pays Llord 15% of the accepted job price (minimum $5, maximum $150, including GST). You are never charged it. It does mean we have a financial interest in the introduction, so we tell you every time you are choosing a tradesperson.

10. AI and where your information goes

Plain English: The information our AI reads is stored in Australia, and the AI reads it in Australia. It works on your information only after you agree, and every tool still works if you don't.

Several tools use an artificial-intelligence model: Anthropic's Claude, running in Australia in Amazon Web Services' Sydney and Melbourne regions (information is stored in Sydney).

• Only after you agree. Llord's AI works on information about you, your property or your tenancy only after you agree to AI processing, and we record that you agreed, to which wording, and when. You can withdraw at any time on the Your data page. Every tool still works without it — you write the text yourself, and repair requests are still saved for you.
• Your tenants' requests. The AI assesses a repair request your tenant sends only if you have agreed. If you have not, the request is still saved for you and emergencies still get safety instructions.
• Uploaded leases. A lease holds more personal information than a typical request, so uploading one has its own notice and tick before anything is read.
• Kept to what's needed. We mask email addresses and phone numbers typed into repair descriptions and quote requests before the AI reads them. Names typed into free text are not masked, and an uploaded lease is sent whole. We send only what the feature needs and, where a request can be tied to your account, keep a record of it. When published rent data is thin, the market-rent estimate sends the AI only the suburb, property type and number of bedrooms.

AI outputs are labelled as such on screen. They can be wrong. Review them before you rely on them. Full details of what is collected, where it goes and how long it is kept are in the Privacy Policy, which forms part of these terms.

11. Fees

Plain English: Free for landlords today. If that ever changes, we'll publish it, tell you first, and never charge you without your say-so.

Landlords use Llord free of charge today. We do not charge subscription or property-management fees, and we do not receive, hold, or pass on rent, bond, or any other money on your behalf. The only fee we receive is the tradesperson fee described in section 9.

Fair use. Free use is for the ordinary self-management of your own rental properties. To keep the service available to everyone, your account has a daily and a monthly allowance of AI-powered actions (such as rent checks and repair quotes): 25 a day and 150 a month for each registered property you have (counting up to 10 properties), shared across your properties. The actions counted are rent checks, repair quote requests, lease reads and lease email drafts. The limits are sized so that ordinary use does not reach them. When you reach one, the product tells you and when it resets; a limit never interrupts a step you have already started and never removes anything you have already generated. We may adjust the allowances; a change that reduces them follows section 17.

Future pricing. We may in future introduce paid plans for landlords — for example, for accounts that manage more than one property, or for additional features. If we do, we will publish the pricing on this site, give you at least 30 days' notice by email before any charge could apply to you, and never charge you without your express agreement. You may keep using Llord on whatever free terms then apply, or stop using it at any time (section 16).

12. Your account and acceptable use

Plain English: Keep your login safe; use Llord honestly and lawfully.

• Access is by verified email and one-time codes. Keep those private; you are responsible for actions taken through your account.
• You must not use Llord to produce misleading or fraudulent content, to harass a tenant, to impersonate anyone, to break the tenancy or privacy laws that apply to you, to send unsolicited commercial messages, or to probe, scrape, or overload the service.
• Tenant links and tradesperson links are for the person they were sent to. Do not forward them.

13. Ownership of content

Plain English: Your documents are yours. The platform is ours.

As between you and us, you own the notices, agreements and other documents you create with Llord and the information you enter. You give us a limited licence to store and process them to provide the service to you and to keep the legal records these terms describe. Llord's software, design, rule sets, and content are owned by us and may not be copied, resold or reverse-engineered. Aggregated, de-identified statistics are handled as the Privacy Policy describes and only with the separate consent it describes.

14. Our responsibility to you — and its limits

Plain English: Your Australian Consumer Law rights stay. Beyond them, we answer for our own mistakes up to a limit — not for the decisions you make in your tenancy.

Nothing in these terms excludes, restricts or modifies any right or remedy you have under the Australian Consumer Law or any other law that cannot be excluded. Where a guarantee under that law applies and can lawfully be limited, our liability is limited, at our option, to supplying the service again or paying the cost of having it supplied again.

Otherwise, to the extent the law allows:

• Llord is an information and document-preparation tool, and the decisions are yours. We are not responsible for the outcome of a decision you make using it — the rent you set, a notice or agreement you issue, a tradesperson you engage — or for a dispute, order or penalty in your tenancy, except to the extent it was caused by our breach of these terms or our negligence.
• We are not responsible for a tradesperson's acts or omissions, for errors in public data sources we do not control, or for the acts of email, hosting or other third-party providers, except to the extent our own breach or negligence contributed.
• We are not liable for indirect or consequential loss, loss of rent, loss of profit, or loss of data.
• Our total liability to you in connection with Llord in any 12-month period is limited to the greater of A$100 and any amounts you paid us in that period. This limit does not apply to liability that cannot lawfully be limited, or to loss caused by our fraud or wilful misconduct.

15. Your responsibility to us

Plain English: If your breach or your tenancy dealings cause us a claim, you cover it.

You indemnify us against claims, losses, and reasonable costs (including legal costs) that arise from your breach of these terms, information you supplied that was inaccurate or that you were not entitled to provide, a notice, agreement, or message you authorised, or your dealings with a tenant or tradesperson in connection with your use of Llord — except to the extent we caused the loss.

16. Suspending or ending access

Plain English: You can leave any time. We can suspend misuse. Records we must keep, we keep.

You may stop using Llord at any time and ask us to delete your information as the Privacy Policy describes. We may suspend or end your access if we reasonably believe you have breached these terms or the law, or to protect the service or other users; we will tell you why unless the law prevents it. Ending access does not affect rights already accrued, and consent records, audit rows and other legal records are retained for the periods stated in the Privacy Policy.

17. Changes to these terms

Plain English: We'll tell you before anything material changes.

We may update these terms. A change is material if it reduces your rights or allowances, adds a charge, or changes who we are. For a material change we will email you at least 30 days before it takes effect, and we will ask you to accept the new version before you can next send a notice or agreement, or take an action that reaches your tenant or a tradesperson, through Llord. If you do not agree, you can stop using Llord at any time, with nothing to pay, and your records are handled as the Privacy Policy describes. Other changes apply from the effective date shown at the top of this page. The version in force is always the one shown here — this is version 2.5-draft.

When you verify your email address, we record that you accepted these terms, the version you accepted and when.

18. Disputes, governing law and contact

Plain English: Talk to us first. Queensland law applies.

If you have a concern, email support@llord.ai and we will try to resolve it with you informally within 14 days. These terms are governed by the laws of Queensland, Australia, and you and we submit to the non-exclusive jurisdiction of the courts and tribunals of Queensland. Nothing here limits your right to complain to a regulator, including the Office of the Australian Information Commissioner, the Residential Tenancies Authority, or the Queensland Office of Fair Trading.

19. General

Plain English: The usual housekeeping: what these terms are, and what happens if part of them fails.

• These terms, the Privacy Policy and any notice you accept inside a tool are the whole agreement between you and us about Llord. Nothing in this clause excludes liability for misleading or deceptive conduct.
• If part of these terms is invalid or unenforceable, it is read down or removed to the extent needed, and the rest still applies.
• If we do not enforce a term straight away, we can still enforce it later.
• We may transfer these terms to a company that takes over running Llord — for example, when the business incorporates — by telling you first. Your rights under them do not change.