Privacy Policy

1. Who We Are

Llord is operated by Cohdit (ABN 35 532 639 253), based in Queensland, Australia. This policy explains how we collect, use, store, and share your personal information when you use Llord.

2. Information We Collect

When you use Llord, we may collect the following information:

• Contact details: landlord email address, tenant email address, landlord name, tenant name.
• Property information: property address, suburb, postcode, state, number of bedrooms, bathrooms, parking, property type, land size, floor area.
• Rental information: current rent amount, selected new rent amount, last rent increase date, effective date of increase.
• Signatures: electronic signature (typed name) for the rent increase notice.
• Payment information: processed by Stripe. We do not store your credit card details.
• Usage data: pages visited, actions taken within the wizard, events for analytics purposes.

3. How We Use Your Information

We use your information to:

• Generate rent increase notices based on the details you provide.
• Deliver notices to tenants via email on your behalf.
• Estimate market rent for your property using publicly available data.
• Process payments for our services.
• Improve our service, including analysing usage patterns.
• Generate anonymised, aggregated rental market insights from property and rental data across our user base. This data is de-identified and cannot be used to identify individual landlords, tenants, or properties.
• Comply with legal obligations.

4. Third Parties

We share your information with the following third-party service providers, solely to operate and deliver the Llord service:

• Stripe (US) — payment processing. Stripe receives your payment details directly. See Stripe's Privacy Policy.
• Resend (US) — email delivery. Resend processes tenant and landlord email addresses to deliver notices.
• Anthropic / Claude (US) — AI-powered rent evaluation. Property and rental information may be sent to Anthropic's API for market rent analysis.
• Amazon Web Services (DynamoDB) (US/AU) — session and data storage.
• Vercel (US) — application hosting.

5. Overseas Transfers

Some of our third-party providers are based in the United States. By using Llord, you consent to the transfer of your personal information to servers located outside Australia. We take reasonable steps to ensure your data is treated securely and in accordance with this privacy policy and the Australian Privacy Principles.

6. Data Retention

We retain your session data for up to 12 months after your last use of the service, after which it is automatically deleted. Payment records may be retained longer as required by Australian tax law.

7. Your Rights

You have the right to:

• Access the personal information we hold about you.
• Correct inaccurate personal information.
• Request deletion of your personal information by contacting us at [email protected]. We will action deletion requests within 30 days.

8. Cookies and Analytics

Llord may use cookies and similar technologies to maintain your session and analyse usage patterns. We do not sell your data to advertisers.

9. Security

We take reasonable steps to protect your personal information from unauthorised access, loss, or misuse, including encryption in transit (HTTPS) and secure storage. However, no method of transmission over the internet is completely secure.

10. Complaints

If you believe we have breached the Australian Privacy Principles, you may lodge a complaint with us at [email protected]. If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.

11. Changes to This Policy

We may update this privacy policy from time to time. Changes will be posted on this page with an updated date. Continued use of Llord after changes are posted constitutes your acceptance of the revised policy.

12. Contact

For privacy-related questions or requests, contact us at [email protected].